Question 1

What is a cash-based telehealth practice?

Accepted Answer

A cash-based telehealth practice is a healthcare model where patients pay directly for services without the use of insurance. This allows for more affordable, accessible, and personalized care, as services are not tied to insurance company regulations or reimbursement policies.

Question 2

Do I have to pay upfront for telehealth sessions?

Accepted Answer

Yes, payment is generally required upfront for telehealth services. This helps to streamline the process and avoid administrative delays.

Question 3

How do I pay for my session?

Accepted Answer

We accept various payment methods, including credit/debit cards, or health savings accounts (HSA). Payment is processed securely online before your session.Is telehealth safe and secure?

Question 4

What if I need to cancel or reschedule my appointment?

Accepted Answer

We understand that life happens! If you need to cancel or reschedule, please let us know at least 24 hours in advance to avoid a cancellation fee, as we reserve time specifically for your appointment.

Question 5

Is telehealth safe and secure?

Accepted Answer

Yes, your privacy and security are a top priority. Our telehealth platform is HIPAA-compliant, meaning it meets the strict standards for patient privacy and confidentiality. We use encrypted video calls and secure messaging systems to ensure your personal health information is protected.

Question 6

Do you provide prescriptions or referrals through telehealth?

Accepted Answer

Yes, we can prescribe certain medications and provide referrals for specialist care when necessary, depending on the nature of the consultation. However, we will guide you on next steps.

Question 7

What types of conditions can be treated via telehealth?

Accepted Answer

Telehealth can effectively address a variety of non-emergency conditions.If you're unsure if your condition can be treated through telehealth, feel free to contact us before booking your appointment.

Question 8

How do I book an appointment?

Accepted Answer

You can schedule online via our website or by sending us a request.

Question 9

What is Self-Pay & Membership-Based Healthcare — Insurance Friendly?

Accepted Answer

Membership & Self-Pay CarePersonalized Healthcare Without the HassleAt Ponte Vedra Premier Healthcare, we believe accessing quality healthcare should be simple, personal, and convenient.Our membership and self-pay model gives you direct access to personalized primary care without requiring you to give up your health insurance.

Question 10

Can I Keep My Insurance?

Accepted Answer

Keep Your Insurance. Add Personalized Care.Our consultation and membership fees are paid directly to Ponte Vedra Premier Healthcare.Your membership/consultation fee is paid directly to Ponte Vedra Premier Healthcare, while patients may continue to use their insurance for eligible services outside the consultation fee, such as laboratory testing, diagnostic services, prescriptions, imaging, and specialist care.

Question 11

What If My Insurance Does Not Cover My Consultation?

Accepted Answer

For patients whose insurance does not cover your consultation, you can provide a superbill upon request so they can determine whether their plan offers out-of-network reimbursement.

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Frequently Asked Questions